WHAT IS DISRUPTION?
One of the main reasons employers consider changing their benefits is to improve financial outcomes for the company and its employees. A disruption report is one of the best resources for evaluating the impact of changing networks.
The impact of disruption on employees can be felt in two ways:
- Financial: if they stick with their current provider, who is now out-of-network under their new insurance, out-of-pocket costs will be higher.
- Loss of familiarity: if they change providers they will have to get comfortable with a new provider.
Disruption Reporting Challenges
Efficient, effective disruption reporting brings challenges:
- Volume: Many reports tend to be seasonal, needed ahead of popular effective dates. Not all clients are of the same importance and potential, yet all reports contribute to positive relationships.
- Data Cleaning: Provider lists often contain incorrect, incomplete, and inconsistent data. Cleaning the data is the most important and time-consuming portion of the process. You’ll spend 60-70% of your time and resources, making it a critical path item to accurate matching and producing a winning report where you get credit for all valid matches.
- Narrow Focus: Disruption reports tend to have too narrow of a focus. Often you know who you are competing with besides the incumbent. Focusing only on your own disruption report results can create a false sense of security if your results are good compared to the incumbent.
- Consistency: Accurately comparing disruption reports from multiple carriers is difficult if each carrier uses a different data preparation methodology and matching process. As a result, there are often credibility questions about the match results.
Quick Takes: Disruption Reporting
Watch and learn how NetMinder can help improve your disruption match rate.