CASE STUDIES

Clients tell us that NetMinder saves them time and money…and helps them improve sales, retention and recruitment. That goes a long way toward explaining our 95% retention rate! And, two of the few clients that left came right back to us a year later. They show us how satisfied they are by increasing their relationships with us and adding new lines of business. Read some of their stories.

 

”NetMinder saves a tremendous amount of work; helps retain valuable accounts.”

The director of market strategy for a large national dental insurer tells us:

Our company has long been interested in our competitors' networks, so when NetMinder was launched we were very excited. Data collection was an extremely onerous task, and as a result we would end up with data for only our largest competitors which were often out of synch from a timing perspective. By purchasing data on our largest competitors from NetMinder, we saved a tremendous amount of work time that could be used for other projects.

“By purchasing data on our largest competitors from NetMinder, we saved a tremendous amount of work time that could be used for other projects. …Our best use of the data has been in focusing network recruitment activity to have the most favorable impact on account retention.”

The NetMinder data is used broadly throughout our organization, supporting new sales, account service, underwriting, and network development. Our best use of the data has been in focusing network recruitment activity to have the most favorable impact on account retention. By correlating claim data for our existing accounts against the NetMinder data, we can:

  • identify accounts that may be at risk if solicited by a competitor
  • identify and attempt to recruit those non-participating dentists that will impact the most clients, based on the claim volume flowing through their office, and
  • identify non-participating dentists that participate in other carriers' networks and assess their impact on our clients.

This approach enables our company to continuously increase the value our networks provide to our clients, and ensure savings and administrative efficiency for more of our members.

 

”NetMinder makes 40% growth, 30% response rates possible; saves a tremendous amount of money.”

The director of provider network management for a large, national PPO network reports:

NetMinder data has been vital to our ability to grow our dental PPO network. We use the information both to identify gap areas in our network, and to create prospect lists for recruitment representatives. Without this valuable information, we would not have been able to grow our network by 40% over the past 3 years.

"We've been able to… compare NetMinder data to information from our recruitment database to create a profile of which dentists are most likely to participate in our network… We've been able to increase response rates (with some campaigns bringing up to a 30% response rate) and save a tremendous amount of money by not targeting dentists [with] low probability of network participation.

For example, we've been able to find ways to compare NetMinder data to information from our recruitment database to create a profile of which dentists are most likely to participate in our network. By implementing this profile into our recruitment strategies, we've been able to increase response rates (with some campaigns bringing up to a 30% response rate) and save a tremendous amount of money by not targeting dentists we have identified as having a low probability of network participation.

Additionally, we've been able to give recruitment representatives instant access to information on PPO participation for the offices they are working with.

Finally, NetMinder allows us to identify which providers are expanding their PPO network participation, as well as the ones that are reducing participation. This not only helps us target those dentists that are going to be more receptive to our recruitment efforts, but also serves as a heads-up for retention efforts.

To sum it up, NetMinder is a critical component for us in building and maintaining a competitive network.

 

 

 

With netminder, you’ll get results.