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Measuring Productivity and Activity in Provider Network Recruiting

Posted by Laura McMullen on Thu, May 29, 2014

As you can imagine, we’re always thinking about building, maintaining, and selling provider networks. The most frequently asked question we get is how can I show my network in the best possible light; even if it isn’t the largest in a particular geographic area? One way is to look at recent growth (or contraction) trends.

There are several metrics that illustrate growth or contraction:

  • Adds: number of providers that were new to a network since the last update
  • Drops: number of providers that left a network since the last update
  • Net Change: difference between Adds and Drops
  • Total Change: total of Adds and Drops

Each metric has value, depending on the analysis you are doing. For example, simple counts of Adds and Drops measure the activity in a network while Net Change shows growth over time.

The Network Change reports in NetMinder analyze a network at two points in time. They bring all four metrics into one convenient report for selected specialties and geographic areas. Like other NetMinder reports, the summary report shows counts and the detail report gives lists of providers with their contact information. Watch a Quick Take video to see how the reports work.

Measuring Productivity Instead of Activity

network changeWe’ve all heard the expression “change for change’s sake” and know that’s not a good thing. In network management, the primary purpose of change is growth, so any change that doesn’t result in growth is potentially unproductive. That’s why we added the Network Productivity Index to the Network Change reports. This index compares net change to total change to measure how much activity is productive. The index values range between zero and 1; where 1 means that 100% of activities during the comparison period resulted in growth. For example, even though two networks in the same county are roughly the same size, Network A had fewer drops and less change resulting in an NPI of .42, significantly higher than Network B’s .04.

Measuring productivity is important because networks with high turnover may have higher rates. It costs more to recruit a new provider than to keep an existing one. Higher costs ultimately lead to higher rates so the more productive a network’s recruiters are, the more competitive the rates can be. And the ability to quickly replace providers who leave a network satisfies customers and members leading to high retention rates on the sales side, as well.

For more ideas about using network change metrics, download our whitepaper How Productive is Your Provider Network.

Which metric do you think is the most important metric in managing productivity for the networks you manage and sell?

Tags: network metrics, network rank, network providers, network comparison tool, network change, network management, network productivity, provider networks

NetMinder Snapshots and Reports: Something for Everyone

Posted by Laura McMullen on Thu, Feb 27, 2014

When I’m talking to new NetMinder users, they ask when to use the different reports. This blog post compares NetMinder Snapshots to standard NetMinder reports.

We recently launched Snapshots to give users a quick way to compare all of the networks in their subscriptions at the same time and to give insight into where one network ranks in a market against all networks in our database, even the ones that aren’t in your subscription.

To run a Snapshot, users make just three selections:
  • a geographic area
  • counting method
  • whether to compare to the networks in their subscription or to the market at-large

Snapshots, which run with just a few clicks on a single screen, work well as a complement to standard NetMinder reports, which give users more flexibility to include multiple geographic areas, choose which specialties and/or networks to include or exclude, and choose between summary counts and detailed lists.

In general, use Snapshots for high‐level overviews of provider counts and metrics in a particular area and use Standard Reports for more detailed information. Here are some examples:

 

Standard Reports

Snapshots

I want to compare counts for all networks in my subscription to each other for the whole country or a single state, MSA, or county for all specialties.

   Yes

I want to see a detailed list of provider contact information.

 Yes  

I want to compare my network to all the other networks in a market.

   Yes

I want to see the counts of adds and drops for a network since the 
previous update.

 Yes  

I want to see the counts for three networks in my subscription in five
ZIP codes.

 Yes  

I want to see the overall increase or decrease in a network since the previous update.

   Yes

Right now, Snapshots are available for dental PPO subscriptions; we plan to launch for the other products soon. Have you tried the NetMinder Snapshots yet? What do you think?

Tags: market comparison, network metrics, network rank, dental PPO networks, provider counts

 

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NetMinder delivers industry leading network comparison tools that make your sales force more effective and your recruiters more efficient. Network data is useful. NetMinder knowledge is powerful. Learn More About What We Do

 

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